Lynlinks Technologies, Inc. Privacy Statement

This Statement is effective as of May 2019.

Your privacy is important to Lynlinks Technologies & maintaining your trust is paramount to us.

This Statement discloses the information practices for Lynlinks Technologies and our subsidiaries’ websites, what type of information about our websites’ users is gathered and tracked, and how the information is used, shared or otherwise processed offline.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@lynlinks.com 

Who we are

We are a corporation registered in the State of Virginia under the name Lynlinks Technologies, Inc.  We have a physical location at 14690 Forest Road, Forest, VA . 24551. Our mailing address is PO Box 175, Forest, VA . 24551. Our main office phone number is (434) 525-8590.

Lynlinks Technologies also goes by the name “We Fix Stupid Computers.”

Our website addresses are: https://lynlinks.com and https://wefixstupidcomputers.com. 

Here at Lynlinks Technologies we take personal privacy very seriously. As a general rule Lynlinks Technologies does not collect your personal information unless you chose to provide that information to us. When you choose to provide us with your personal information, you are giving Lynlinks Technologies your permission to use that information for the stated purposes listed in this privacy policy. If you choose not to provide us with that information, it might limit the features and services that you can use on our website. Generally, the information requested by Lynlinks Technologies will be used to provide a website feature or service to you, such as commenting, support, or providing future content better tailored to your interests.

Collection of Personal Information
Introduction
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
What personal data we collect and why we collect it

When you wish to receive information, download publications, enroll for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you. All electronic messages received from visitors are deleted when no longer needed.

Website Registration

We may also ask you to register on our website, in which case you need to provide us with your name, email address, country location and other information if needed for the purpose for which you are asked to register.  Certain Lynlinks Technologies products and services may require unique registration specifically for the purpose of providing these products or services. In such cases, registration details provided by you for a product or service will only be used for the specific purpose of providing you with that product or service.

Website Visits
We may also collect information relating to your use of our websites through the use of various technologies. For example, when you visit our websites we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website. When you access our website we collect some of this personal information in order to enable the websites to function properly.

In addition, some of our software products include technologies that allow Lynlinks Technologies to collect certain information about the use of our products and services. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail.

Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Marketing Information

Most information we collect about you comes from our direct interactions with you.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event we may collect additional information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

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Use of Personal Information

The following paragraphs describe in more detail how Lynlinks Technologies may use your personal information.

Fulfilling your Transaction Request

If you request something from Lynlinks Technologies, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfill your request. To help us do this, we may share information with others, for instance, our business partners involved in fulfillment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

We may also provide “Live Chat” sessions on our websites to assist you while you’re navigating through our sites or forums where problems can be raised and solutions proposed; we will use personal information you provide in these sessions or in such forums in accordance with this Privacy Statement.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, suppliers, etc. We understand this is your private data and treat it as such and will not share any this information unless otherwise directed by you.

Marketing

The personal information you provide to Lynlinks Technologies, as well as the approved personal information we have collected about you indirectly, may be used by Lynlinks Technologies for marketing purposes, i.e, to keep you informed about events, products, services and solutions that Lynlinks Technologies sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly.

Some of our offerings or events may be co-branded or sponsored by Lynlinks Technologies and third parties, such as business partners and solution providers, that use, resell or complement Lynlinks Technologies products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.

Recruitment

In connection with a job application or inquiry, whether advertised on an Lynlinks Technologies website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Lynlinks in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is Lynlinks Technologies general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of Information in the Social Computing Environment

Lynlinks Technologies provides social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Lynlinks Technologies, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside Lynlinks Technologies.

Protect the Rights and Property of Lynlinks and Others

We may also use or share your personal information to protect the rights or property of Lynlinks Technologies, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Children

Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16.

 

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Retention of Personal Information
Lynlinks Technologies will retain your personal information for as long as is required to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

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Cookies and Other Technologies

As mentioned above, we collect information from your visits to our websites and our software products to help us gather statistics about usage and effectiveness, personalize your experience, tailor our interactions with you, and improve our products and services. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”.

What are cookies and why are cookies used

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorized as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

How to express privacy preferences regarding the use of cookies

When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or Lynlinks Technologies. You can delete cookies already on your device via the settings of your web browser.

While Lynlinks Technologies websites  at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly.

How we use cookies 

Lynlinks Technologies uses cookies to provide a customized user experience on the site. A cookie is a small file that a website transfers to your computer to allow your browser to remember information about your last session on that website. Your computer only shares information in the cookie with the specific website that provided it, and no other website can request that information. Lynlinks Technologies, Inc. also uses third-party analytics services (like Google Analytics) to gather this information for analysis.

Lynlinks Technologies collects and temporarily stores certain information about your visit to help us to better align our content and the website design with your needs. The information these cookies collect includes:

1. The domain you access our website from
2. Your computer’s IP address
3. The date and time you accessed the site
4. The operating system of your computer
5. The browser you’re using to access our site
6. The Universal Resource Locators (URLs) of the pages you visit on our website
7. Your username, if you’ve logged into the site
8. The URL of site you came from, if you clicked a link there that brought you to our websiteWe may share this information internally with Lynlinks Technologies employees or third-party contractors as needed. This information is only used to to improve the website and enhance our visitors’ experience. Raw data logs are only retained temporarily site management purposes.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3rd-Party Websites and Applications (Who we share your data with)

Lynlinks Technologies uses commenting and social media plug-ins and third-party websites. We use those third-party services to interact with visitors and to build our community on social media. We also uses these third-party services to measure the number of visitors to our website, to interact with visitors on the site, and to make our website more useful to visitors.

In such cases, the third-party application may request an email address, username, password, internet protocol (IP) address, and geographic location for account registration or sign-in purposes. Lynlinks Technologies does not use those third-party websites or services to collect personal information from individuals. Any personal information collected by the third-party website will not be stored or transmitted by Lynlinks Technologies. Lynlinks Technologies has no control over or access to specific login information or any other sensitive personal information provide to third-party websites.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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How we protect your data

Lynlinks Technologies takes the security of your personal information very seriously. We take many precautions to ensure that the information we collect is secure and inaccessible by anyone outside of our organization. These precautions include advanced access controls to limit access to that information to only internal personnel who require access to that information. We also use numerous security technologies to protect all data stored on our servers and related systems. Our security measures are regularly upgraded and tested to ensure they are effective.

We take the following specific steps to protect your information:

(1) Use internal access controls so only limited personnel have access to your information.
(2) Anyone with access to user information is trained on all relevant security and compliance policies.
(3) Servers that store visitor information are regularly backed up to protect against loss.
(4) All information is secured through modern security technologies like secure socket layer (SSL), encryption, firewalls, and secure passwords.

All access safeguards described above are in place to prevent unauthorized access by outsiders to information stored on or transmitted by our systems.

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Online Advertising

Lynlinks sometimes delivers third party online advertisements on our web sites where we advertise their products and services. Please familiarize yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies to collect information (such as your IP address) about your activities on Lynlinks Technologies and others’ websites to provide you targeted Lynlinks Technologies advertisements based upon your interests.

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Links to Non-Lynlinks Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

We may also provide you with general links to non-Lynlinks websites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. Lynlinks Technologies is not responsible for the privacy practices or the content of those other websites.

 

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Notification of Changes

If we make any material changes to this Privacy Statement, we will notify you via notification on our website, and as otherwise required by applicable law.

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Privacy Questions & Access and our Contact Information

If you have a question about this Privacy Statement or Lynlinks Technologies handling of your information, you can send an email to privacy@lynlinks.com. You can also contact us at:

Lynlinks Technologies, Inc.
14690 Forest Road
Forest, VA . 24551
(434) 525-8590
U.S.A.

In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to Lynlinks, or if you become aware the information is incorrect and you would like us to correct it please contact us.

If you no longer wish to receive marketing e-mails from Lynlinks, please send an e-mail to info@lynlinks.com or follow the unsubscribe instructions included in each marketing email.

Technology

  • Windows Desktop & Servers
  • Apple iOS, macOS
  • Android Mobile Devices
  • Linux Desktop & Server Support
  • Networking Design & Integration

©2002-2019 All Rights Reserved. We Fix Stupid Computers® is a registered trademark of Lynlinks Technologies, Inc.

Got a question or need help?

Send us a message below and we will get back to quickly. You may also call our shop at 434-525-8590 Monday through Friday 9 – 5.
We’re also on Facebook at www.facebook.com/wefixstupidcomputers Thanks, have a great day!